Priority Support Plan
A year of same-day answers, account recovery cover and save-game health checks. Insurance for the progress you can't afford to lose, run by humans on the Gold Coast.
Annual plan
The queue you skip, and the backup you hope to never need
Plan tickets sit at the front of every queue. Account recovery covers hijack, device loss and corrupted saves with a dedicated specialist. The quarterly health check verifies your cloud backups actually restore, because finding out they don't is a bad Tuesday.
What's inside the package
Priority queue
Your tickets answer same-day on business days, first in line.
Account recovery
Hijack, lost device or corrupted save: a specialist owns the case.
Save health checks
Quarterly verification that your cloud backup restores cleanly.
Direct line
Plan members get the duty officer's direct queue, not the general box.
Everything you sign for
- Same-day ticket answers on business days
- Dedicated specialist for account recovery
- Quarterly save-game health checks
- Direct support line during working hours
- Progress rollback requests honoured where possible
- Coverage across all linked devices on the account
Field shot
How the order runs
Activate
The plan flag lands on your account within minutes of checkout.
Baseline check
We run a first backup verification so the year starts clean.
Fly covered
Tickets and recovery requests skip the queue all year.
Renew or lapse
We email two weeks before expiry. No auto-charge, ever.
Spec sheet
| Term | 12 months |
| Response | Same business day |
| Health checks | Quarterly |
| Auto-renew | Off by default |
| Transfer | Account-bound |
Lost my phone, panicked, had my account back in three hours. Worth every cent.
The health check found a two-month-old backup gap I'd never have noticed.
Never. You get a reminder two weeks out and choose to renew or let it lapse.
Account hijack, lost devices, corrupted saves and accidental purchases made by a minor in your household.
Per account. Every device linked to your callsign is covered under the same plan.
The plan covers new incidents. Existing problems get handled through the normal queue, still free.
Progress is worth twenty-five bucks a year
Activate today and the baseline health check runs tonight.